You can cancel a booking yourself at any time from My Trips, as long as it hasn't already happened. Cancelling frees up that date immediately so someone else can book it.
If you redeemed FunX Coins for a discount on a booking you later cancel, those coins are refunded to your balance. Any coin the booking itself earned you is removed, since the trip didn't happen. This keeps the rewards system fair for everyone.
Hosts are expected to honour every confirmed booking. If a host is genuinely unable to provide what you booked, they should offer an alternative date or a comparable replacement. If that doesn't happen, contact us at info@funxtours.co.za and we'll help sort it out.
You pay securely online when you book, through Paystack. Your card details go to Paystack, never to FUNXTOURS. Your dates are held for 30 minutes while you pay. If you don't finish paying in that time, the booking is released and nothing is charged.
If you cancel a booking you've already paid for, FUNXTOURS keeps a 10% cancellation fee and refunds the rest. For example, if you paid R1,000, you're refunded R900. You'll see the exact amounts before you confirm, and a refund request is created for you automatically. You can follow its progress in My Trips.
There's no cancellation fee if you cancel before paying, if FUNXTOURS cancels your booking, or if your payment reaches us after your 30-minute hold has ended. In those cases you get back everything you paid.
FUNXTOURS decides whether a refund is due under this policy, and sends it back to the card or payment method you used, through Paystack. How long it then takes to show on your statement also depends on your bank. If you think an amount is wrong, email us and we'll review it.
This policy may be updated as FUNXTOURS grows. Questions? Reach us at info@funxtours.co.za.