Terms of Service

These terms apply whenever you use funxtours.co.za, whether you book as a guest or list as a host. By creating an account you agree to them, and to our Privacy Policy. Please read them carefully.

The website is run by FUNXTOURS (Pty) Ltd, registration number 2026/689182/07, of 52 Mlambo section, Phalaborwa, Limpopo, 1392. Email: info@funxtours.co.za · Website: https://funxtours.co.za

FUNXTOURS is an online marketplace. We connect travellers with independent accommodation providers, attractions, activity operators and hosts. FUNXTOURS is not the provider of any accommodation, attraction, transport, tour, activity or experience listed on the site, unless it says so expressly. The host provides it and is responsible for it.

Listings are created by hosts. We check new listings before they go live, but FUNXTOURS does not guarantee the accuracy, quality, legality, safety or availability of anything listed. Our approval of a listing, and a "Verified" badge on a host, are not a guarantee, certification or endorsement of that host or of what they offer.

Build My Trip plans, Ask FUNXTOURS search results and other suggestions on the site are recommendations only. They are not travel, safety, financial or legal advice. Please check the details with the host, and check road, weather and entry requirements, before you travel.

Ask FUNXTOURS and Build My Trip use an AI service, and AI can make mistakes. Build My Trip may suggest places that are not listed on FUNXTOURS. FUNXTOURS does not check, endorse or take bookings for those places, and their prices are estimates only. Our Privacy Policy explains how your question is handled.

• You must be 18 or older and give accurate information. An account is for one person only.
• Keep your password safe and never share the codes we email you. FUNXTOURS will never ask for them.
• You are responsible for what happens on your account. Tell us straight away if you think someone else has used it.
• We may suspend or close an account, remove listings, block users and investigate suspected fraud, including without notice where that is needed to protect guests, hosts or the platform. Where it is reasonable to, we will tell you why.

• The price shown when you book is the amount you pay. Payment is made securely through Paystack.
• Your dates are held for 30 minutes while you pay. Your booking is confirmed once your payment is received.
• When you book, you also agree to follow the host's reasonable house rules for that listing.
• Trip packages: when the FUNXTOURS team sends you a priced package from Build My Trip, you pay FUNXTOURS once for the whole trip, and FUNXTOURS pays the hosts and other providers. FUNXTOURS listings in the package are reserved when you pay. When you book a trip, you can ask the FUNXTOURS team to book places that are not on FUNXTOURS for you; the team confirms availability and prices first, and you pay nothing for those places until you accept the package. Packages for places the team books include a FUNXTOURS booking service fee of 10%, shown separately in the price. Changes, cancellations and refunds for a package are handled by FUNXTOURS: contact us before your trip.
• Book and pay only through FUNXTOURS. Payments made outside FUNXTOURS are not covered by our Cancellation Policy, refunds or FunX Coins, and we cannot help you get that money back.

Our Cancellation Policy forms part of these terms. In summary: if you cancel a booking you have paid for, FUNXTOURS keeps a 10% cancellation fee and refunds the rest. There is no fee if you cancel before paying, or if FUNXTOURS cancels your booking.

Because bookings are for services provided on specific dates, the seven-day cooling-off right in the Electronic Communications and Transactions Act does not apply to them. This does not affect any other rights you have under the Consumer Protection Act.

FunX Coins are a loyalty reward earned on bookings and spent on discounts. They have no cash value, cannot be transferred or sold, and are reversed if the booking they relate to is cancelled. We may change how coins are earned or used, but we will not remove coins you already have without giving you reasonable notice. FunX Coins are a promotional reward, not money. If we reasonably believe someone is abusing the rewards, for example with fake or repeated bookings, we may remove their coins or close their account.

Reviews must be honest and about your own experience. Do not post anything unlawful, abusive, misleading or that invades someone's privacy. We may remove content that breaks these rules. By posting a review or listing, you allow FUNXTOURS to display it on the website.

• Your listing must be accurate, including prices, photos, facilities and availability.
• Honour confirmed bookings. If you truly cannot, tell the guest and FUNXTOURS immediately.
• You are responsible for having the licences, permits, insurance and safety measures your business needs, and for your own taxes.
• You will receive 90% of your listed price for each paid booking, less Paystack's card processing fee, paid to the bank account you connect. FUNXTOURS keeps the remainder.
• Use guests' personal information only to provide their booking, and protect it as POPIA requires.
• We may decline, pause or remove a listing that breaks these terms or that we reasonably believe puts guests at risk.
• You are responsible for the safety of your guests and for running your business legally, including any activities, equipment, guides and transport you offer. Tell guests honestly about risks, age limits and conditions.
• FUNXTOURS approving your listing, or showing a Verified badge, does not mean we have inspected your business, and is not an endorsement of it.
• These terms, including this section, are the terms you agree to when you tick the agreement in the host application.

• Once a booking is paid, the guest and the host can message each other on FUNXTOURS about that booking. The chat stays open until 7 days after the trip ends, or until the booking is cancelled.
• Every message is deleted automatically 7 days after it is sent, and cannot be recovered by you, the other person or FUNXTOURS. If something goes wrong, report it to us within 7 days, and keep a screenshot if you need a record.
• Keep messages about the booking, and be respectful. Do not send abuse, threats, harassment, discriminatory or sexual content, spam, or anything unlawful.
• Do not share phone numbers, email addresses or links, or ask anyone to book or pay outside FUNXTOURS. We hide contact details automatically. Hosts and guests with a confirmed booking can already see the contact details they need.
• FUNXTOURS may read a booking chat to resolve a complaint or dispute, or to investigate fraud, safety concerns or misuse of the site. Each time is recorded.
• We may limit or remove chat access, or suspend an account, if these rules are broken.
• The chat is not monitored live and is not an emergency service. In an emergency, contact the emergency services (112 from a cellphone, or 10111 for the police).

FUNXTOURS provides the website on an "as available" basis. We work to keep it running, but we do not promise it will always be available, uninterrupted or error-free.

To the extent the law allows, FUNXTOURS is not responsible for the stay or experience a host provides, or for indirect or consequential losses, lost profits or loss of enjoyment, and our liability to you for any booking is limited to the amount FUNXTOURS earned from that booking. Nothing in these terms limits any right you have, or any responsibility we have, that cannot be limited under South African law, including the Consumer Protection Act.

FUNXTOURS is not liable for a delay or failure caused by something beyond our reasonable control, such as power cuts and load-shedding, floods or other natural disasters, strikes, pandemics, or outages at our internet, hosting or payment providers. We will do what we reasonably can to restore the service and to help affected guests.

The FUNXTOURS name, logo, website, software, search and AI features and the content we create belong to FUNXTOURS or its licensors. You may not copy or reuse them except as these terms allow. You keep ownership of the listings, photos and reviews you post, and you allow FUNXTOURS to display them on the site, as set out in section 8.

Treat hosts, guests and our team respectfully, with no abuse or harassment. Do not use FUNXTOURS for fraud, post fake listings or reviews, try to break into accounts or systems, copy the site with automated tools, misuse other people's information, or use booking chats in a way that breaks section 10.

If we change these terms in a way that matters, we will ask you to accept the new version the next time you use FUNXTOURS. These terms are governed by the laws of the Republic of South Africa.

Questions or complaints: info@funxtours.co.za.